Global Privacy Notice
This Global Privacy Notice describes the types of personal data we collect
through our payment system and via our online presence,
which include our main website at carbonheritage.co.uk. This policy also
describes how we use personal data, your rights and choices, and
how you can contact us about our privacy practices. This policy does not apply
to third-party websites, products, or services, even
if they link to our services or sites, and you should consider the privacy
practices of those third-parties carefully.
Overview
Carbon Heritage obtains personal data about you from various sources to provide
our services and to manage our site. You may be a visitor to our website,
a user of one or more of our services.
A visitor is defined as browsing our website. Carbon Heritage will generally not
collect your personal data directly from you.
A Carbon Heritage user is a customer that has registered their contact details
within our website or directly in the business which will include name, address,
telephone and email
address along with other information. This information is captured and stored in
order to manage profiles and security information.
Personal data we
collect
a. Personal data that we collect about you.
Any information that relates to an identified or identifiable individual. The
personal data that you provide directly to us
through our Site and Services will be apparent from the context in which you
provide the data. In particular:
- i. When you register for a Carbon Heritage account we collect your full name, email
address, and account log-in credentials.
- ii. When you fill-in our online form to contact our customer service team,
we collect your full name, work email, country,
and anything else you tell us about yourself, business, needs and other
information.
When you respond to Carbon Heritage emails or surveys we collect your email address,
name and any other information you choose to include
in the body of your email or responses. If you contact us by phone, we will
collect the phone number you use to call Carbon Heritage.
If you contact us by phone as a Carbon Heritage User, we may collect additional
information in order to verify your identity.
- If you are a Carbon Heritage User, you will provide your contact details, such as
name, postal address, telephone number, and email address.
As part of your business relationship with us, we may also receive further
information about you, such as your date of birth and government
identifiers associated with you and your organisation (such as your tax
number, or Employer Identification Number, Company Registration Number
and VAT Registration Number).
When we conduct fraud monitoring, prevention, detection, and financial
compliance activities or provide such services to our Users, we will receive
personal data
from you (and your device) and about you through our Service merchant service
providers, identity verification services, and publicly available sources
(e.g., name, address, phone number, country), as necessary to confirm your
identity and prevent fraud. Our fraud monitoring, detection and prevention
services
may collect personal data about you and use technology to help us assess the
risk associated with an attempted transaction.
You may also choose to submit information to us via other methods, including:
- i. in response to marketing or other communications,
- ii. through social media or online forums,
- iii. through participation in an offer, program or promotion,
- iv. in connection with an actual or potential business relationship with us,
or
- v. by giving us your business card or contact details at trade shows or
other events.
b. Information that we collect automatically on our site.
Our Site uses cookies and other technologies to function effectively. These
technologies record information about your use of our Site, including:
- i. Browser and device data, such as IP address, device type, operating
system and Internet browser type, screen resolution,
operating system name and version, device manufacturer and model, language,
plug-ins, add-ons and the language version you are using;
- ii. Usage data, such as time spent on the site, pages visited, links clicked
and language preferences.
- iii. Cookies are used within Carbon Heritage to provide uninterrupted use of our
service. No cookies are used to track, monitor or gather
any information to be used as marketing or advertisement data.
How we use personal data
a. Our services.
We rely upon a number of legal grounds to ensure that our use of your personal data is compliant with applicable law.
We use personal data to facilitate the business relationships we have with our Users, to comply with our financial regulatory
and other legal obligations, and to pursue our legitimate business interests. We also use personal data to complete payment
transactions and to our Users.
b. Marketing and events-related communications.
We will not send you email marketing communications about Carbon Heritage services. We may invite you to participate in events or
surveys to gauge our services on a professional level or to advise of a change or addition to our service.
If we collect your business contact details through our participation at trade shows or other events, we may use the information
to follow-up with you regarding an event, send you information that you have requested on our services and, with your permission,
contact you further.
c. Advertising.
There are no paid advertising campaigns by third-party companies. When you visit our Site, we will not use personal data
collected from you and your device to target advertisements for Carbon Heritage Services to you on our Site.
We do not use algorithms on this site of any kind to promote or advertise user information and profiles to other members.
We do not use, share, rent or sell the personal data of our Carbon Heritage Users' for interest-based advertising.
d. Cookies.
Only necessary cookies are used on the Service for essential functionality. We do not use third party cookies from
search engines to track analytics, or anything else.
How we disclose personal data
Carbon Heritage does not sell or rent personal data to marketers or unaffiliated third parties. We share your personal data
with trusted entities, as outlined below.
a. What we share.
We share personal data with other Carbon Heritage entities in order to provide our services, and for internal administration purposes.
b. Service Providers.
We share personal data with a limited number of our service providers. We have service providers that provide services on our behalf,
such as identity verification services, website hosting, data analysis, information technology and related infrastructure, customer
service, email delivery, and auditing services. These service providers may need to access personal data to perform their services.
We authorise such service providers to use or disclose the personal data only as necessary to perform services on our behalf or comply
with legal requirements. We require such service providers to contractually commit to protect the security and confidentiality of
personal data they process on our behalf. Our service providers are predominantly located in the United Kingdom, European Union,
United States of America, Canada and Australia.
c. Business partners.
We share personal data with third party business partners when this is necessary to provide our Services to our Users. Examples of third
parties to whom we may disclose personal data for this purpose are banks and payment method providers (such as credit card networks).
d. Corporate transactions.
In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganisation,
merger, sale, joint venture, assignment, transfer, change of control, or other disposition of all or any portion of our business, assets or
stock, we may share personal data with third parties in connection with such transaction. Any other entity which buys us or part of our business
will have the right to continue to use your personal data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
e. Compliance and harm prevention.
We share personal data as we believe necessary:
- i. to comply with applicable law, or payment method rules;
- ii. to enforce our contractual rights;
- iii. to protect the rights, privacy, safety and property of Carbon Heritage, you or others; and
- iv. to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which
may include authorities outside your country of residence.
Your rights and choices
You have choices regarding our use and disclosure of your personal data:
a. Opting out of receiving electronic communications from us.
There's nothing to opt-out of. We will only send you important administrative messages either directly to your email for account
related matters, or through the Service Announcements page where all users are notified of relevant Service information.
You will never receive marketing material from us.
b. How you can see or change your account personal data.
If You would like to review, correct, or update personal data that You have previously disclosed to us, You may do so by
signing in to your Carbon Heritage account.
c. Your data protection rights.
Depending on your location and subject to applicable law, you may have the following rights with regard to the personal data we control about you:
- i. The right to request confirmation of whether Carbon Heritage processes personal data relating to you, and if so,
to request a copy of that personal data;
- ii. The right to request that Carbon Heritage rectifies or updates your personal data that is inaccurate, incomplete or outdated;
- iii. The right to request that Carbon Heritage erase your personal data in certain circumstances provided by law;
- iv.The right to request that Carbon Heritage restrict the use of your personal data in certain circumstances, such as while
Carbon Heritage considers another request that you have submitted (including a request that Carbon Heritage make an update to your personal data); and
- v. The right to request that we export to another company, where technically feasible, your personal data that we hold in order to provide
Services to you.
Where the processing of your personal data is based on your previously given consent, you have the right to withdraw your consent at any time.
You may also have the right to object to the processing of your personal data on grounds relating to your particular situation.
d. Process for exercising data protection rights.
In order to exercise your data protection rights, you may contact Carbon Heritage. We take each request seriously. We will comply with your
request to the extent required by applicable law. We will not be able to respond to a request if we no longer hold your personal data.
If you feel that you have not received a satisfactory response from us, you may consult with the data protection authority in your country.
For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from
which you send the request matches your email address that we have on file. If we no longer need to process personal data about you in
order to provide our Services or our Site, we will not maintain, acquire or process additional information in order to identify you for
the purpose of responding to your request.
Security and retention
We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of personal data.
We maintain organisational, technical and administrative measures designed to protect personal data within our organisation against
unauthorised access, destruction, loss, alteration or misuse. Your personal data is only accessible to a limited number of personnel
who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed
to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the
security of your account has been compromised), please contact us immediately.
We retain your personal data as long as we are providing the services to you. We retain personal data after we cease providing services
directly or indirectly to you, to the extent necessary to comply with our legal and regulatory obligations, and for the purpose of fraud
monitoring, detection and prevention. We also retain personal data to comply with our tax, accounting, and financial reporting obligations,
where we are required to retain the data by our contractual commitments to our financial partners, and where data retention is mandated by
the payment methods that we support. Where we retain data, we do so in accordance with any limitation periods and records retention
obligations that are imposed by applicable law.
International data transfers
We are a global business. Personal data may be stored and processed in any country where we have operations or where
we engage service providers. We may transfer personal data that we maintain about you to recipients in countries other
than the country in which the personal data was originally collected, including to the United States.
Those countries may have data protection rules that are different from those of your country.
However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that
your personal data remains protected to the standards described in this Privacy Notice. In certain circumstances,
courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be
entitled to access your personal data.
Use by minors
The services are not directed to individuals under the age of sixteen (16) for general use of the
service and eighteen (18) and above for services of age regulatory requirement.
Updates to this Privacy Notice and notifications
We may change this Privacy Notice from time to time to reflect new services, changes in our Personal Data practices
or relevant laws. Any changes are effective when we post the revised Privacy Notice on the Services.
We may provide you with disclosures and alerts regarding the Privacy Notice or Personal Data collected by posting
them on our website and, if you are a Carbon Heritage User, by contacting you through your dashboard,
email address and/or the physical address listed in your Carbon Heritage account.
Links to other websites
The services may provide the ability to connect to other websites. These websites may operate independently from us and
may have their own privacy notices or policies, which we strongly suggest you review. If any linked website is not
owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices
of the operator of the website.